Refund Policy

At House of Chenille, customer satisfaction is important to us. This Refund Policy outlines the circumstances under which refunds may be approved and processed.

Refund Eligibility

Refunds are only applicable under the following conditions:

·         Items must be returned within 30 days of purchase

·         Items must be unworn, unused, and returned in their original packaging

·         All original tags must be attached

Returned items that do not meet these conditions may not be eligible for a refund.

Non-Refundable Items

The following items are non-refundable:

·         Items purchased at a discount or during a sale

·         Voucher purchases or redemptions

·         Shipping fees

Discounted items may be eligible for exchange only, subject to availability and return approval.

Refund Process

·         Once your returned item is received and inspected, you will be notified of the approval or rejection of your refund.

·         If approved, refunds will be processed to the original method of payment.

·         Refund processing times may vary depending on your bank or payment provider.

Order Cancellations & Refunds

·         Orders may be cancelled before processing and may be eligible for a full refund.

·         Once an order has been processed or marked as shipped, it is no longer eligible for cancellation or refund and our exchange policy will apply.

House of Chenille reserves the right to cancel any order due to pricing errors, stock unavailability, or payment issues. In such cases, any payments received will be fully refunded.

Return Shipping Costs

·         Return shipping costs are the responsibility of the customer

·         Original shipping charges are non-refundable

Customs, Duties & Taxes

·         All customs duties and import taxes are fully covered by House of Chenille

·         Customers will not be charged additional fees upon delivery

Vouchers & Store Credit

·         Vouchers are non-refundable and cannot be exchanged for cash

·         Vouchers are valid for one-time use only

·         No reimbursement or re-issue will be provided for lost, expired, or unused vouchers

Contact Us

If you have any questions regarding this Refund Policy or require assistance with a refund request, please get in touch with our Customer Support Team:

📧 support@houseofchenille.com

Our dispatch and fulfilment centre in your respective region will assist you with care and discretion.