Tufted chenille is a textile defined by touch. Its origins trace back to
18th-century Europe, where the fabric was prized for its softness and depth.
Today, chenille is refined through modern techniques that honour its heritage while elevating its performance.

The name chenille derives from the French word for “caterpillar” - an
apt reference to its plush, velvety surface. Characterised by raised yarn piles that sit delicately above the fabric base, tufted chenille offers a distinctive texture found in few other materials.

At House of Chenille, our fabrics are crafted using premium cotton yarns,
chosen for their natural softness and breathability. Select styles incorporate
a refined cotton-polyester blend to achieve precise weight, structure, and
longevity - always in service of comfort and elegance.

While visually comparable, chenille and velvet are fundamentally different in construction.

Chenille describes the yarn itself, while velvet refers to a weaving technique. Both fabrics share a sensuous softness and richness, yet their structures, and therefore their behaviours, are distinct.

Tufted chenille is easily recognised by its tactile contrast: a plush, raised surface paired with a smooth, softly woven underside. This duality is
central to Chenille’s character and its enduring appeal.

If you’re not quite sure which size is right for you, refer to our size guide for body
measurements. We also have a garment size chart, which is located underneath
the available sizes for each of our products.

Each House of Chenille robe is laundered and pre-shrunk before it reaches you, ensuring exceptional softness from first wear.

To preserve the integrity of the tufted piles and maintain the fabric’s signature feel, we recommend gentle care:

• Wash in cold water on a delicate cycle
• Use mild detergents to protect the fibres
• Tumble dry on a normal setting and remove promptly

Avoid hot water, harsh chemicals, or excessive agitation. Ironing is not
required; if desired, press only on the reverse side of the garment.

With thoughtful care, chenille becomes softer over time - a fabric that evolves with you.

Light shedding is a natural expression of tufted chenille, particularly during initial use. This occurs as excess fibres release from the raised piles, a characteristic inherent to the fabric’s construction.

To minimise this, every House of Chenille garment is washed once often twice, before packing. Over time, shedding reduces significantly, while softness deepens.

Our garments are dyed only after stitching is complete, a considered process that protects the cotton piles, enhances colour depth, and ensures lasting quality.

Orders are processed within 24 hours of confirmation and shipped via trusted
courier partners.

Tracking details are provided once dispatched, and shipping fees are non-refundable in the event of a return.

Yes, we ship worldwide. Shipping costs are calculated at checkout based on
your destination; if your country is not listed, please contact us for
assistance.

Refunds are issued promptly once your return is approved.

• Credit or Debit Card: Usually
  within 72 hours, though processing may take up to 7 business days, depending on your financial institution.

• PayPal: Typically visible
  within 2–5 business days

Original shipping charges are non-refundable.

We understand; sometimes plans change. Order cancellations may be requested within 12 hours of purchase or before your order has been dispatched. Once a tracking number has been issued and the parcel is with our courier, cancellations are no longer possible.

If your order has already been dispatched, our Returns & Exchanges policy will apply. You are welcome to request a return or exchange in accordance with the policy.

We accept returns and exchanges within 30 days of purchase, provided items are unworn and returned in their original packaging.

To begin, visit the Returns link in the footer of our website and follow the guided process. Our customer happiness team will manage the remainder with discretion and efficiency.