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FAQs
You would be surprised to know that tufted Chenille has been in the world since the 18th century. However, the way how chenille was made back then is completely different to how it’s made today due to advancements in technology and the production process.The word chenille is derived from a French word called “Caterpillar”. Yes, that is exactly how it looks like. This is due to the fuzzy, soft and leathery feel of the fabric; the fabric has a thick pile (raised yarn ends) protruding all around at right angles. Therefore, it makes the fabric exclusively unique from all other fabrics you would come across.The beauty of chenille is that it is made from the finest cotton yarns, which complements its extra soft feel. Different Cotton Polyester type yarns can also be used in the construction of the fabric, however most of our garments are made using two components; 100% cotton or 75/25 Cotton Polyester which varies from design to design and the detailing of the style to ensure it is within a selective weight age.
Not completely but partial characteristics vary of these two. Chenille and Velvet are almost similar, however the major aspect that differentiates them is the fact that Chenille is a type of yarn whereas Velvet is a type of construction. Both the type of fabrics offer a soft hand and great durability, but the construction of these fabrics are entirely different. Polyester Cotton yarns make chenille look more similar to velvet as compared to 100% cotton yarns. It is due to the fibres and finishing techniques which may make them appear similar. The simplest way to differentiate between velvet and chenille is to look underneath the fabric. Tufted chenille will always have soft cotton piles on the topside and flat soft cotton on the underneath.
All chenille robes and garments are laundered and pre-shrunk before they are moved to the packing department. You can tell by how fresh they are as you receive them in your hands. In order to maintain the feel and soft touch of the fabric we recommend to follow the Do’s and Don’ts below:

Do's

  • Wash all chenille robes and garments on the gentle/delicate cycle in cold water.
  • Use mild soap or detergents to keep your robe fresh and beautiful, as strong detergents may damage the piles.
  • Tumble dry on normal cycle and remove immediately from dryer.

Don't

  • Never wash your robes in hot water.
  • Avoid use of strong bleaching agents.
  • Chenille has a tendency to shed subject to a lot of friction, therefore ensure you wash on the gentle/delicate cycle.
  • No ironing necessary, however if you wish you could do it underneath the tufted piles of the fabric.
Not at all! Shedding of lint is by nature a characteristic of chenille therefore, it is completely normal. This is due to the cotton/polyester fibre content from the topside of the tufted piles. For this reason, the lint cannot be stopped although it can surely be minimized. We at HOC have zero compromise in quality. Hence, to ensure the robes have a consistent quality standard we wash and launder all robes and garments at least once if not twice for you. This takes away most of the lint/ fiber content from the Fabric, leaving behind a very minor volume which gradually reduces with each wash. Whereas the softness of the fabric is concerned, you would be amazed to know that each lot of robes are dyed separately only after completion of stitch work to care for the quality of cotton piles.
We at House of Chenille are very passionate about designing and indeed have an extra ordinary love for cooking what our customers like to taste! Having taught the ultimate knowledge from the master of chenille Stan Herman, we aim to release styles according to every season. We would love to hear from our customers about their taste in design, style and colors. Just email us at support@houseofchenille.com
Yes, you should normally receive an order confirmation email within a couple of minutes.
We guarantee to refund unwanted items in its original packing within 30 days of purchase. In occasion of, if you are unsatisfied with the product you may request for a return. To make the process simple, you are requested to please find the returns link in the footer and enter your order number along with your email address, and follow the steps. Tell us the reason for your return and our dedicated team will take it from there once we have received your request. That’s how simple it is.
For all debit and credit card payments, you should normally receive a refund less than 72 hours from the processing date. However, it could take up to 7 business days for the transaction to take place. PayPal refund should be visible within 2-5 business days from the processing date. (All refunds are excluding shipping charges)